FAQs

Q: Can I get a check-in/late check out?
A: We love to accomodate early check-in and late check out requests whenever possible! We charge a small $40/fee per hour for the first 3 hours, then we recommend considering booking the additional night so you don't have to rush.

Q: Can I drop my luggage off before check in?
A: Yes! If the home is ready, we can utilize the early check in policy

Q: Can I book on behalf of a friend, family member, or co-worker?
A: No. Third party bookings are prohibited per Airbnb, VRBO and vacation rental insurance policies. Please have the person who is staying book themselves.

Q: Is the hot tub professionally maintained?
A: Yes! Weekly maintained by the professionals.

Q: What are the average temperatures in the Columbia River Gorge?

  • January: 42 high, 32 low

  • February: 48 high, 34 low

  • March: 55 high, 38 low

  • April: 63 high, 42 low

  • May: 71 high, 49 low

  • June: 77 high, 55 low

  • July: 85 high, 60 low

  • August: 85 high, 59 low

  • September: 71 high, 52 low

  • October: 59 high, 45 low

  • November: 45 high, 37 low

  • December: 38 high, 32 low


Q: What's the neighborhood like?
A: Underwood Hideaway is located in the National Scenic Area on Underwood Mountain. It's a rural area, but a quick 10 minute drive to Hood River and White Salmon. Lots of forest and wildlife! Our neighborhood is walkable along the two lane rural road.

Q: Are there any coffee shops nearby?
A: Yes! Our favorite coffee shop, White Salmon Bakery is a quick 10 minute drive into town.

Q: Is there a grocery store nearby?
A: Yes! Safeway, Rosaurers and Harvest Market are a quick 10 min drive into town.

Q: How far of a drive is the home from...
Wedding Venues:

  • Gorge Crest Vineyard Wedding Venue: 2.8 miles

  • The Ruins: 5.7 miles

  • Columbia Gorge Hotel: 7.5 miles

  • Westcliff Lodge 7.6 miles

  • Stonehedge Gardens: 7.6 miles

  • The Griffin House: 7.9 miles

  • Indian Creek Golf Course: 8.3 miles

  • The Orchard in Hood River: 8.9 miles

  • Tin Roof Barn: 9.7 miles

  • Rocky Hill Weddings + Events: 12.6 miles

  • Skamania Lodge: 22 miles

  • Cape Horn Estate: 33 miles


Wineries + Vineyards:

  • AniChe Cellars: 0.7 miles

  • Loop de Loop Wines: 1.4 miles

  • Willow Wine Cellars: 2.1 miles

  • Hawkins Cellars: 2.1 miles

  • South Hill Winery: 3.5 miles

  • Syncline Winery: 8.6 miles

  • Analemma: 12 miles

  • Cor Cellars: 14 milesGrateful Vineyard: 22 miles


Outdoor Hiking:

  • Northwestern Hiking Trail: 2 miles

  • Underwood Mountain Trailhead: 3.2 miles

  • Indian Creek Trail - Hazel Avenue Trailhead: 5.9 miles

  • Westside Community Trail: 8.5 miles

  • Coyote Wall Trailhead: 8.6 miles

  • Buck Creek Trailhead: 9.2 miles

  • Catherine Creek Trailhead: 11 miles

  • Dog Mountain Trail: 11.6 miles

  • Falls Creek Falls Trailhead: 35.5 miles


Q: How are the roads in the winter?
A: Though the roads of community will be plowed in the winter, it is strongly recommended that you travel to the property via 4-wheel drive due to some steeper roads leading up to the property.

Q: What's the cancellation policy?
A: Firm cancellation policy: To receive a full refund, guests must cancel at least 30 days before check-in. Guests can also get a full refund within 48 hours of booking if the cancellation occurs at least 14 days before check-in. If guests cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights. If guests cancel less than 7 days before check-in, hosts be paid 100% for all nights. If booked on VRBO or directly, the payment processing fee is not refunded.

Q: Why do I have to go through additional guest screening?
A: For VRBO and direct book guests, we use a third-party to screen my identity and check criminal databases to confirm my reservation. Complete terms regarding the guest screening can be provided by the property manager. You may receive an email to complete your screening. Please check your spam inbox for this email and contact the property manager if you have any questions. Process is optional for Airbnb guests.

Q: Why do you charge an extra guest fee?
A: Instead of thinking of it as a fee, think about it as we're offering discounted rates for smaller groups. We add on a small rate increase for parties over 8, with a maximum of 13 guests, to maintain affordability for smaller groups while accommodating larger ones. This pricing structure ensures that smaller groups can enjoy Underwood Hideaway at a more accessible rate, while the additional fees for larger groups help cover the extra costs associated with increased usage of amenities and utilities. This way, we can provide a comfortable and enjoyable experience for all our guests.